Refund Policy

Last updated: May 07, 2025

Thank you for shopping at Zemail.me

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Zemail, 30 N Gould St Ste R Sheridan, WY 82801 USA.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Zemail, accessible from https://zemail.me
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: contact [at] zemail.me

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

30 N Gould St Ste R Sheridan, WY 82801 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Conditions for Subscription Cancellations and Refunds

In order for a subscription to be eligible for cancellation or refund, please ensure the following conditions are met:

Eligible for Cancellation/Refund:

1. Subscription purchased within the last 7 days: Refunds or cancellations are only applicable if the subscription was purchased within the last 7 days.
2. No use or access to premium features: If the subscription provides access to premium or paid features, refunds may only be applicable if the features have not been accessed or used after the purchase.

Non-Refundable Subscriptions:

The following subscriptions are not eligible for cancellation or refund:

1. Custom or Personalized Subscriptions: Subscriptions that are tailored to your specific requirements or personalized in any way cannot be refunded.
2. Services accessed or used: If the subscription has been fully or partially used, including access to any premium content, software, or features, it is not eligible for a refund.
3. Non-refundable due to the nature of the service: Some subscriptions, especially those that provide access to digital content, software, or services with a time-sensitive or non-reversible nature, may not be eligible for a refund.
4. Mixed subscriptions or bundled services: If the subscription includes bundled services or products that have been used or integrated into your account, refunds will not be applicable.

Trial Periods:

If a free trial was offered, and the user cancels before the trial ends, no charges will be incurred. However, once the trial period ends, if the user is charged, the subscription may not be refunded unless it falls under the eligibility criteria mentioned above.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Additional Notes:

• Refund Request Process: To request a refund or cancel a subscription, please contact customer support within 7 days of purchase with your subscription details.
• Access to Subscriptions: After the refund or cancellation request is approved, you will no longer have access to premium features associated with the subscription.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: contact [at] zemail.me